HFI offers a suite of training classes that integrate with our set of offerings and methodology. Our training combines the latest usability research with real-world examples. HFI's instructors are also active consultants on client projects, so you'll benefit from their hands-on experience and insights.
We also operate a certification programme in software ergonomics, with over 1,000 usability practitioners certified worldwide.
User-Centred Analysis and Conceptual Design –
A 3-Day Course
This course offers stimulating lectures and hands-on exercises to give students the tools and confidence they need to conduct an effective analysis. Learn the methods and concepts of analyzing user-centred requirements, which are the basis for designing software interfaces and Websites that make sense to the user.
Download course outline (143K pdf file)
The Science and Art of Effective Web and Application Design –
A 3-Day Course
This course draws on thousands of research studies on user behavior – and on modern principles of visual design. You will learn how to design for your target users, create navigation structures that make sense, and avoid common design pitfalls. Experience design challenges with real world examples. Experts in the field of interface ergonomics offer a comprehensive approach to creating highly effective Websites, Intranets, and Web and Windows™ applications.
Download course outline (202K pdf file)
Practical Usability Testing –
A 2-Day Course
This seminar provides practical techniques to help move the web and application design into compliance with the user's needs, limitations, mental models, and cognitive styles. Rich functionality is worth little if the user can't access it. The seminar provides usability practitioners with quick and practical tools to accurately predict how users will experience their applications.
Download course outline (92K pdf file)
Putting Research into Practice –
A 2-Day Course
HFI's experts provide in-depth summaries of the current literature in Human-Computer Interaction, Psychology, Computer Science, Technology, Usability Engineering, and Marketing. We present the practical implications of this research and its impact on how we conduct user-centred design. Through discussion and lively exchange, participants learn to effectively apply exploratory research to their real-world applications.
Download course outline (200K pdf file)
How to Design for Persuasion, Emotion, and Trust (PET design™)
A 3-day course
Persuasion, emotion, and trust (PET design) are critical factors for creating successful online interactions. The growing reliance on e-channels makes an engaging customer experience more important than ever.
How much do you know about persuasive design?
Take the PET design quiz!
This course provides the essential knowledge required to transition from a classical usability engineer to a complete user experience designer.
Download course outline (553K pdf file)
The PET Architect – A 2-day course
This class is the most advanced of the HFI Certified User Experience Analyst™ Series. It reveals core insights that coordinate methods for crafting an optimal user experience. The goal of the class is to make you an architect of emotion, engagement, conversion, and retention.
Download course outline
How to Design for the Big: User Centric Innovation and Strategy – A 3-day course
This course will empower you to contribute to your organization's strategic planning and thinking on user-centric strategies and product innovation. You will learn how to lead and direct research for the development of new products, services, and business ideas. And you will see how to maximize your ROI on innovation work with a clear understanding of what it takes to launch successful products in the market.
This course allows UX people to move up the chain, to bring a UX perspective to the higher level of product strategy and innovation.
Download course outline (605K pdf file)
How to Support Institutionalization of a Mature UX Practice –
A 2-day course
Institutionalization (I-19) of usability is a must if you want to move your organization beyond an ad-hoc user-centered design approach to a sustained and managed user experience (UX) practice.
Download course outline
Designing Applications and Websites for Mobile Phones –
A 2-day course
This course will provide you with the methodology, knowledge, and tools required to approach a mobile application or website design project.
You will learn how to develop an idea through a user-centered process, formulate a strategy for fleshing out the concept, determine the structure, create the details for the design, and validate the interface through various testing methodologies.
Download course outline
Certified Usability Analyst Qualification
CUAs have demonstrated a clear understanding of research-based principles of designing interfaces from the perspective of the end user. They perform data gathering, task analysis, and usability testing. They pinpoint the usability problems and offer design solutions. The usability analyst brings the critical success factor to bear throughout the development life cycle. That is, designing for the user.
The advantages of becoming HFI-certified:
- Have formal certification from the world's leading user-centred design firm
- Become a recognized usability authority within your company
- Appear in HFI's official directory
- Help your company increase user satisfaction in products and services
- Achieve growth and progress in your career path
HFI-Certified Usability Analysts pass an examination demonstrating their mastery of the fundamental principles of user-centred design.
Download course outline (63K pdf file)
Click here for more info and to book a place
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Certified User Experience Analyst Qualification
HFI's advanced CXA certification track trains user experience specialists in persuasion engineering, strategy, and innovation. CXA-certified practitioners can help organizations design for desired outcomes.
Coursework in the advanced CXA certification track begins with training in persuasion-based techniques for successful customer engagement.
The focus then turns to training in persuasive design architectures that give the user an engaging user experience while fulfilling corporate goals.
The Certified User Experience Analyst will then be thoroughly trained in breakthrough innovation. This requires looking beyond the needs of an individual user to the entire ecosystem. In the online environment of any enterprise, whole sets of people are interacting. By understanding this ecosystem, this culture, the CXA can develop ideas for breakthrough innovations – including new business strategies, digital strategies, and new product ideation.
Finally, learn how to institutionalize "industrial strength" user-centered design in the corporate culture.
HFI-Certified User Experience Analysts pass an examination demonstrating their mastery of the fundamental principles of user-centred design. Please note that while anyone can take the CXA courses,
you must have a CUA certification to take the CXA exam.
Download course outline (63K pdf file)
Click here for more info and to book a place
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All four CUA seminars back-to-back
Week One includes: User-Centred Analysis and Conceptual Design and Practical Usability Testing.
Week Two includes: The Science and Art of Effective Web and Application Design and Putting Research into Practice.
The seminar fee (£2620 + VAT) includes all four courses plus the certification exam.
More information on schedule and venues
All four CXA seminars back-to-back
Week One includes: How to Design for Persuasion, Emotion, and Trust (PET design™) and The PET Architect .
Week Two includes: How to Design for the Big: User Centric Innovation and Strategy and How to Support Institutionalization of a Mature UX Practice.
The seminar fee (£3120 + VAT) includes all four courses plus the certification exam.
More information on schedule and venues
