Overview

Human Factors International is the world leader in user-experience design. Over the last 25 years, we have assembled the best practices for optimizing user experience. The HFI Framework™, based on The Schaffer-Weinschenk Method™ of user-centered design, incorporates this sophisticated knowledge into a step-by-step, ISO certifiable process. This mature approach to usability provides a roadmap to make usability a routine part of your organization's development process.

At HFI we align the science of human behavior and experience with the business strategies of our clients. We analyze customer expectations, explore market opportunities and test hypotheses. Together, this information helps us create and validate designs that enhance user experience and help our clients achieve their business goals.

As a team, we address your usability objectives, and provide the standards and tools you need to increase the effectiveness of your efforts. We also educate and train your team so that you can continue to guide your company's user-centered design strategy long after our assignment is complete. Even then, we remain a valuable resource, as evidenced by longstanding client partnerships.

Customer Satisfaction Analysis for 2011.
HFI consistently scores high points with consulting clients.